Refund policy

Refund Policy

At Eyewear Stream our goal is simple: help optometry practices increase eyewear sales, improve the patient experience, and simplify optical workflows.

We stand behind the value of our software and want you to feel confident getting started.

14-Day Risk-Free Guarantee

If you are not satisfied with Eyewear Stream, you may request a full refund within 14 days of your initial purchase date.

If you implement the software and genuinely feel it is not improving your pricing confidence, patient experience, or optical workflow, we’ll refund your purchase.

After 14 Days

After the initial 14-day period, all payments are non-refundable.

You may cancel your subscription at any time to prevent future billing.

Important Notes

Refunds apply only to first-time purchases made directly through Eyewear Stream.

Refunds do not apply to:

• Renewal charges
• Custom setup or implementation fees
• Consulting or coaching services
• Done-for-you customization work
• Third-party software or processing fees

How To Request a Refund

To request a refund, please contact us at:

info@eyewearstream.com

Please include:

• Your full name
• Practice name
• Email address associated with your account

We aim to respond to all refund requests within 2 business days.

Fair Use Policy

We reserve the right to deny refunds in cases of abuse, excessive usage, repeated refund requests, or fraudulent activity.

By purchasing Eyewear Stream, you agree to this refund policy.